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If you have an urgent or life-threatening health problem, call 911.

Contact Us

Contact Us

We're here to answer your questions about myProvidence and help you solve any problems you encounter.

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myProvidence questions

Get answers to your questions about logging into myProvidence, your eligibility for services, your activation code, accessing your personal health information, finding tools and services on the site, your personal health assessment and more.

Toll free:
1-877-569-7768
(1-877-5MY-PROV)
Portland area:
503-216-6463

Monday through Friday:
8 a.m. to 5 p.m.

Request customer service

Other Providence questions

Providence Resource Line

Help with:

  • Selecting a doctor
  • Health services
  • Registration for classes

Toll free:
1-800-562-8964

Portland area:
503-574-6595

TTY: 1-800-735-2900

Monday through Friday:
8 a.m. to 6:30 p.m.

Providence Health Plans

Help with:

  • Medical and pharmacy claims
  • Referrals to new providers
  • Replacement ID cards
  • Benefits & eligibility
  • Health plan premium payments

Toll free:
1-800-878-4445

Portland area:
503-574-7500

TTY: 503-574-8702
or 1-888-244-6642

Monday through Friday:
8 a.m. to 5 p.m.

General correspondence:
Providence Health Plans
PO Box 4327
Portland OR 97208-4327

Billing Customer Service for Providence Hospitals and Clinics

Help with:

  • Understanding your statements
  • Insurance billing
  • Payment options
  • Financial assistance

Toll free:
1-877-215-7833

Portland area:
503-215-4300

Monday through Friday:
8 a.m. to 8 p.m.
Saturday:
9 a.m. to 1 p.m.